Terms and Conditions

 

Terms and Conditions for Red Dirt Design LLC

Effective Date: Oct 30, 2024

1. Introduction Welcome to Red Dirt Design LLC. By using our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

2. Definitions

  • “Products” refers to any items we engrave or customize.
  • “Services” refers to the engraving services provided by us.
  • “Customer” refers to any individual or entity that places an order with us.

3. Acceptance of Terms By placing an order or using our services, you agree to these Terms and Conditions. If you do not agree, please refrain from using our services.

4. Products and Services We offer custom laser engraving on various materials. Detailed descriptions of our services and available products can be found on our website or upon request.

5. Ordering and Payment

  • Customers may place orders through our website, in person, or via phone.
  • We accept payment through [list payment methods, e.g., credit cards, PayPal, etc.].
  • Payment must be made in full before production begins.

6. Shipping and Delivery

  • We ship products within 5-7 business after processing.
  • Shipping costs will be calculated at checkout.
  • We are not responsible for delays caused by third-party shipping carriers.

7. Returns and Refunds

  • Due to the custom nature of our products, all sales are final. Please double-check your design and details before submitting your order.
  • If an item arrives damaged or incorrect due to our error, please contact us within 7 days for a resolution.

8. Custom Orders

  • Customers must provide clear specifications for custom orders. We reserve the right to refuse designs that are inappropriate or infringe on copyright.
  • Once an order is confirmed, changes cannot be made after 24 hours.

9. Intellectual Property All designs and images provided by Red Dirt Design LLC are the property of the company. Customers may not reproduce or use these designs without written permission.

10. Privacy Policy We are committed to protecting your privacy. Customer information will only be used for order processing and communication. We do not sell or share your personal information with third parties.

11. Limitation of Liability To the fullest extent permitted by law, Red Dirt Design LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

12. Governing Law These Terms and Conditions shall be governed by the laws of the State of Oklahoma.

13. Changes to Terms We reserve the right to modify these Terms and Conditions at any time. Customers will be notified of any significant changes via email or through our website.

14. Contact Information For questions regarding these Terms and Conditions, please contact us at support@reddirtdesign.com


Return and Refund Policy

 Return and Refund Policy for Red Dirt Design LLC

Effective Date: Oct 30, 2024

Thank you for your purchase! We take pride in our custom laser engraving products and want you to be completely satisfied. Please read our Return and Refund Policy carefully.

1. Custom Orders Due to the personalized nature of our products, all custom orders are final. We encourage customers to double-check their designs, specifications, and details before confirming their orders.

2. Damaged or Incorrect Items If your item arrives damaged or is incorrect due to our error, please contact us within 7 days of receiving your order. To process your claim, please provide:

  • A description of the issue
  • Photos of the damaged or incorrect item
  • Your order number
  • Upon verification, we will arrange for a replacement or issue a refund based on the circumstances.

3. Non-Custom Items For non-custom items, you may request a return within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original packaging.
  • You must provide proof of purchase (order number or receipt).
  • Please contact us at support@reddirtdesign.com  to initiate a return. Customers are responsible for return shipping costs unless the return is due to our error.

4. Refund Process Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be issued to the original payment method. Please note that shipping fees are non-refundable.

5. Exchanges We do not offer exchanges for custom items. For non-custom items, if you need a different item or size, please return the original item and place a new order.

6. Contact Us If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us at:
support@reddirtdesign.com

Copyright © 2025 Red Dirt Design - All Rights Reserved.

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